Geniere Aplin
Chief Executive Officer
icare
by email
27th March, 2025
Dear Ms Aplin
re XXX v Workers Compensation Nominal Insurer (icare)
Following on from my letters to you of 5th, 7th and 14th February.
Yesterday I received an email from Tariq N (he did not provide his second name) enquiring about my "concerns on the claim for the worker, Cxxx Mxxx".
I subsequently had a conversation with Tariq on the phone. He asked me if I was happy for the conversation to be recorded. I informed Tariq that I had no objection at all. I hope that you and others at icare have an opportunity to either listen to the recording of our conversation or to read a transcript of it.
In brief:
Tariq told me that he was unable to find in the icare computer system any reference at all to the matter of XXXX v Workers Compensation Nominal Insurer (icare). He wanted me to help him locate the case.
I expressed my dismay, my bewilderment, that this matter - the persecution and prosecution of Ms. L, having dragged on for five years and been the subject of an investigation by the Personal Injuries Commission - could not be found by Tariq or, it seems, by anyone else within icare's computer.
There are two possible explanations for this: (1) The icare computer system is badly in need of upgrading and (2) all of my correspondence this past two years has been consigned to 'Trash' and hard copies of my letters fed into a document shredder. If this latter be the case, please be aware that copies of all my correspondence have been sent to Premier Christopher Minns, to Attorney General Michael Daley, to the Personal Injuries Commission and to ICAC.
I have appended below copies of my letters to you of 5th, 7th and 14th February lest they too have disappeared from the icare computer and the hard copies from icare's files. Again, I will cc this letter to Minns, Daley, the PIC and ICAC. I have appended also the last letter I sent to Mr. Stuart Farquharson Interim CEO on 9th December 2024.
I will also post this letter to you on my blog. I will not, for the next few days at least, identify CM. Given how new you are to your job, it is appropriate to give you an opportunity deal with this matter appropriately, in accordance with the facts that have been at icare's disposal for five years now; to deal with it immediately.
The icare employee to speak with is Mr. Butcher, Senior Collections Officer. He is well aware of all the facts relating to this matter and knows that Mr. M has scammed icare and in possession of the evidence of how he has done so. He is aware also that this scam has had a seriously deleterious effect on both the professional and personal lives of Ms. L.
yours sincerely
James Ricketson
cc Premier Chris Minns
Attorney General Michael Daley
Mr. Butcher, Senior Collections Officer
Tariq N
PIC
ICAC